Shipping & Delivery

At CustomPinMaker, we ship custom pins, challenge coins, medals, keychains, PVC patches, luggage tags, shoe charms and other custom products to customers worldwide. Because most of our products are made to order, the total delivery time includes both production time and shipping time.

Please review the information below before placing your order.

Production Time

Production time depends on the product type, order quantity, design complexity, material, finish, packaging requirements and current production schedule.

Before production begins, we will confirm your product details and provide a digital proof for approval. Production will only start after the final proof is approved and the required payment has been received.

More complex designs, larger quantities, special finishes, custom molds or custom packaging may require additional production time.

Shipping Time

Shipping time depends on the destination country or region, shipping method, customs clearance and local delivery service.

After your order is completed and shipped, we will provide tracking information when available. Delivery times are estimates and may vary due to customs inspections, weather, holidays, courier delays or other factors beyond our control.

Shipping Methods

We work with reliable shipping carriers and logistics partners to arrange delivery based on the order size, destination and customer requirements.

For smaller or urgent orders, express shipping may be available. For larger bulk orders, air freight or other shipping solutions may be recommended depending on the destination and delivery timeline.

If you have a preferred courier account or special shipping requirement, please contact us before placing your order.

Shipping Cost

Shipping cost is calculated based on the product type, quantity, package weight, package size, shipping destination and selected shipping method.

For custom orders, shipping cost will usually be confirmed together with your quotation. If your order requires multiple packages or special packaging, additional shipping fees may apply.

Delivery Address

Please make sure your shipping address is complete and accurate before confirming your order. The customer is responsible for providing the correct recipient name, company name, street address, city, state or province, postal code, country, phone number and any required delivery information.

CustomPinMaker is not responsible for delays, failed delivery or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other local charges. These fees are not included in the product price or shipping cost unless clearly stated.

Customs policies vary by country and region. Any customs duties, import taxes or local fees charged by the destination country are the responsibility of the customer.

If you are unsure about import requirements, we recommend checking with your local customs office before placing an order.

Tracking Information

Once your order has been shipped, we will provide a tracking number when available. Tracking updates may take some time to appear after the package is collected by the carrier.

If tracking shows no update for several days, it may be due to customs processing, transfer between logistics partners or local carrier delays.

Delayed Delivery

We do our best to arrange timely production and shipping, but delivery delays may occur due to customs clearance, incorrect address information, holidays, weather conditions, courier service issues or other circumstances beyond our control.

If your order is time-sensitive, please contact us before placing the order so we can review the schedule and recommend a suitable shipping method.

Damaged or Missing Packages

Please inspect your package as soon as it arrives. If your order is damaged during shipping or if any items are missing, please contact us within 7 days of delivery.

To help us review the issue, please provide your order number, clear photos of the outer packaging, photos of the damaged products if applicable, and a brief description of the problem.

Split Shipments

Some orders may be shipped in multiple packages, especially for large bulk orders, mixed product orders or orders with different production schedules. If your order is shipped separately, we will provide tracking information for each shipment when available.

Contact Us

If you have questions about production time, shipping cost, delivery options or tracking information, please contact us before placing your order. Our team will help review your requirements and recommend a suitable shipping solution for your custom project.