Warranty Policy

At CustomPinMaker, we want every custom order to be produced according to the approved artwork, product specifications and order details. Because our products are custom-made, we carefully review each order before production and provide a digital proof for customer approval.

This Warranty Policy explains what is covered, what is not covered, and how to contact us if there is an issue with your order.

Warranty Coverage

Our warranty covers manufacturing defects and production errors that are caused by CustomPinMaker. This may include issues such as incorrect product type, major differences from the approved proof, defective attachments, missing items, severe plating defects, broken products upon arrival, or other clear production-related problems.

If your order has a covered issue, we may offer a replacement, remake, partial refund, store credit or another reasonable solution depending on the specific situation.

Custom Product Approval

Before production begins, we provide a digital proof for customer review. The customer is responsible for checking all details carefully, including artwork, spelling, logo placement, size, shape, colors, plating, backing, attachment and packaging.

Once the proof is approved, production will be based on the approved design. CustomPinMaker is not responsible for errors that were included in the approved proof, such as misspellings, incorrect dates, wrong logos, incorrect colors or layout issues that were already shown in the proof.

Color and Finish Variations

Custom products may have slight variations in color, plating, finish, material texture, enamel fill, PVC color, engraving depth or printed details. These differences can occur due to screen display differences, production processes, material characteristics and lighting conditions.

Minor color or finish variations are not considered defects as long as the product is generally consistent with the approved proof and production specifications.

What Is Not Covered

This warranty does not cover issues caused by customer-approved artwork errors, incorrect order information provided by the customer, normal wear and tear, misuse, improper storage, accidental damage, modification after delivery, exposure to harsh environments, or damage caused by third-party handling after the order has been delivered.

The warranty also does not cover minor variations that are normal in custom manufacturing, including slight differences in color, plating tone, product size, thickness, mold details or packaging appearance.

Shipping Damage or Missing Items

Please inspect your order as soon as it arrives. If products are damaged during shipping or if items are missing from the shipment, please contact us within 7 days of delivery.

To help us review the issue, please provide your order number, photos of the damaged products, photos of the outer packaging, and a clear description of the problem.

Claim Period

Warranty claims must be submitted within 14 days of delivery. Claims submitted after this period may not be eligible for replacement, remake, refund or other compensation.

For all claims, we may request photos, videos, packaging images or other supporting information to verify the issue.

Resolution Process

After receiving your claim, our team will review the order details, approved proof, production specifications and the information you provide. If the issue is confirmed to be caused by a manufacturing defect or production error, we will offer a reasonable solution.

Depending on the situation, the solution may include replacement of defective items, remake of the affected products, partial refund, store credit or another agreed resolution.

Limitation of Warranty

Because each order is custom-made, our warranty is limited to the specific products in the order. CustomPinMaker is not responsible for indirect losses, event delays, resale losses, lost business opportunities or other costs beyond the value of the affected products.

Contact Us

If you believe your order has a manufacturing defect or production issue, please contact us with your order number, photos and a clear description of the problem. Our team will review your request and help provide a suitable solution.